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Broadband Company Target of Class Action Suit for Outages

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At a glance:

Insight Communications, a broadband internet provider, is being sued by disgruntled customers after disruptions in service due to the company's switching telecommunications systems. 
 
Outages occurred in April and May, and lasted as long as several days. 
 
Class action status is sought by the plaintiffs; the company has asked for the suit to be dismissed because its contract with customers calls for arbitration of disputes first and because it has made arrangements for refunds.

Insight files to dismiss suit

Louisville Courier-Journal - 6/14/2006 5:55 AM

Insight Communications is seeking dismissal of a lawsuit filed by four customers in the wake of service outages that affected several thousand broadband Internet users.
 
Insight's motion, filed late Monday in Jefferson Circuit Court, argues that the plaintiffs' service agreement with Insight calls for disputes to be settled through arbitration.
 
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